Employee Orientation

Marshall Space Flight Center (MSFC) occupies about 1,800 acres located within the U.S. Army's Redstone Arsenal reservation. MSFC facilities in Huntsville and its other locations, Michoud Assembly Facility in New Orleans, LA, and the Santa Susana Field Laboratories in Los Angeles, CA. are valued at over $2.1 billion. There are a variety of services offered at these facilities.

Cafeterias/Snack Bar:

There are three cafeterias and one snack bar located at MSFC. They offer a variety of sandwiches, soups, salads, and plate lunches. Location and hours of operation are:

Building 4203 Ground Floor 7:00 a.m. - 10:00 a.m. Breakfast 11:00 a.m. - 1:00 p.m. Lunch Grill 11:00 a.m. - 1:30 p.m.	Building 4471 6:30 a.m. - 9:30 a.m. Breakfast 11:00 a.m. - 1:00 p.m. Lunch
Building 4610 7:00 a.m. - 10:00 a.m. Breakfast 11:00 a.m. - 1:00 p.m. Lunch Grill 11:00 a.m. - 1:30 p.m.	Building 4200 Charlie's Grill 7:00 a.m. - 3:00 p.m.

Information Technology Services
The Center Operations Directorate, Office of the CIO, provides leadership and insight with the goal of supplying information technologies for programs and projects at MSFC and throughout the Agency. Support activities include desktop computing systems, communications network operations, mainframe and midrange data processing operations, data reduction services, application software design and development, telephone service and support, computer hardware maintenance, multimedia operations and services, and video and audio conference services. Details on these services and instructions for directing your request for a specific service are available through the One-Stop Service web site, https://srs.msfc.nasa.gov/catalog/iwcs/home.asp , the Center Operations Web site, http://cio.msfc.nasa.gov , or call 4-HELP (4357).
Emergency Response
For large spills of chemicals and oils, employees should call 911 to activate the Emergency Plan (MPG 1040.3). Users should have spill supplies (absorbents, oil/dry, etc.) to clean up small spills. Users should not clean up small spills if they do not have the correct spill supplies.
Environmental Compliance
The Environmental Engineering Department (EED) is the center focal point and has overall compliance responsibilities for all MSFC environmental activities. EED provides continuous surveillance, review, evaluation, and insurance of environmental activities at all levels throughout the center. EED has authority for approval or cessation of all phases of acquisition and operation of hazardous or potentially hazardous facilities, systems, or equipment for noncompliance activities. Employees are responsible for ensuring that waste materials generated are properly disposed through the onsite Center Operations Support Service, Environmental Management Support Contractor. Pouring of chemicals or other hazardous materials down sinks, drains, or into the environment is unacceptable. To obtain or return waste collection containers call 4-9578. Employees must ensure that wastewater and processes/equipment are properly permitted by the Clean Water and/or the Clean Air Act. Employees are required to maintain appropriate records to document compliance with permits. Employees must strive to implement pollution prevention opportunities to replace, reduce, and reuse hazardous chemicals. In addition, employees must procure an EPA list of designated items which contain recycled content. The products are grouped into eight categories that include construction, landscaping, non paper office, paper, park and recreation, transportation, vehicular, and miscellaneous. For a detailed list of current products, the following website, http://www.epa.gov/cpg/products/ , must be evaluated prior to purchasing products that fall into one of the categories. Employees must report all new chemicals on MSFC Form 4099. In addition, employees must report all chemical storage and usage during the annual chemical inventory call. Users should search the onsite chemical inventory (available at http://eemo.msfc.nasa.gov/ environmental/haz_mat) and borrow chemicals prior to procuring if possible. The above website provides: material safety data sheets, chemical search query, and instructions for completing the chemical inventory.
Government Vehicles
Government vehicles are available to MSFC employees for TDY transportation. Call 4-4565 or 4-4564 to arrange for reservations. Government vehicles are assigned also to various organizations for official use. Points of contact are the organization's vehicle coordinator or the Motor Vehicle Operations Officer at 5-4565 or 4-4564.
Mail System
The MSFC Mail Center is located on the ground floor of building 4200, Room G35. Mail is picked up from each office's outgoing box twice daily at approximately 9:00 a.m. and 1:00 p.m. It is then sorted and sent to the appropriate organization. When sending mail to other employees, use the addressee's full name and office symbol. Mail pickup is available for official business correspondence. Overnight delivery is provided to NASA Headquarters, Johnson Space Center, Kennedy Space Center, and Michoud Assembly Facility, Monday through Thursday, with Friday service to Headquarters. The MSFC branch of the U.S. Postal Service is located next door to the Mail Center and is open from 9:30 a.m. to 11:45 a.m. and 12:30 p.m. to 2:45 p.m.
Marshall Child Development Center, Inc.
The Marshall Child Development Center (MCDC), located in building 4494, is a nonprofit child care center which provides quality developmental and educational child care for children of civil service and contractor employees at MSFC. The MCDC provides child care for children from 6 weeks of age to kindergarten age. The MCDC is open from 6:45 a.m. to 5:45 p.m., Monday through Friday, except on federally observed holidays and whenever Redstone Arsenal is officially closed. MCDC is governed by an elected board of directors, consisting of MCDC members, in accordance with the articles of incorporation, bylaws, and operating policies. The board of directors is responsible for conducting all of the business of the MCDC corporation, while day-to-day activities of MCDC are handled by the director. Membership application may be made through the director or the registrar of the current board of directors. For more information about MCDC, please visit the MCDC web page at http://mcdc.msfc.nasa.gov, or send e-mail to msfc.daycare@msfc.nasa.gov, or call 4-8609.
Medical Center
Medical Center staff and facilities provide a complete program of occupational medicine and environmental health services to MSFC employees. Occupational medicine services include emergency and therapeutic services, preventive and therapeutic medicine, and ambulance services. Preventive medicine, available to all MSFC employees and certain contractor personnel, includes annual voluntary physical examinations and mandatory monitoring examinations for personnel exposed to potential environmental hazards on the job. Mandatory examinations are provided to employees who work in a variety of environments and with identified potential hazards, such as heavy equipment operators, chemical handlers, asbestos abatement, radiation, lasers, and respirator wearers. As an ongoing preventive medicine service, the Medical Center conducts a special center wide screening program for hypertension. The Medical Center supports immunization requirements for worldwide travel, and provides an annual voluntary immunization program for influenza. Under the Environmental Health effort of the Medical Center, industrial hygiene specialists provide site visits to all center locations to evaluate the work environment for possible health hazards on a minimum annual basis. Areas of concern in this arena include: hearing conservation, confined space entry, radioactive operations, laser operations, hazard communication (employees' right-to-know what chemicals are in their work environment), blood borne pathogens, ergonomics, proper use of chemicals in the laboratory, and respiratory protection. Hours of operation: 7:00 a.m. to 3:30 p.m. Onsite ambulance: 7:00 a.m. to 5:00 p.m.; available from offsite at all other times. For more information call 4-2390.
Multimedia and Graphics/Publication
The Center Operations Directorate, Office of the CIO, maintains audiovisual capabilities to support MSFC operations and NASA enterprises. This function provides art-related services and comprehensive publishing support for a large variety of products. Imaging Services is the center wide service provider for photographic imagery. Services include still, digital and motion picture photography, digital enhancement and printing of images, test area video and photographic support, and image library research support. Graphics/Publications/Animation provides a wide variety of products, including scientific and technical, as well as management publications, posters, presentations, animation, interior signage, proposal production, technical illustration, editing, coordination with printing and reproduction, and multimedia presentations. Graphic services can be obtained from building 4200, room G26. For more details on these services and instructions for directing your request for a specific service, visit the One-Stop Service web site, http://inside.msfc.nasa.gov/OSS/ or call 4-HELP (4357).
One-Stop Service
Center Operations offers One-Stop Service which can be easily reached by dialing 4-HELP, thus providing access to the entire range of Center Operations services and products from any location, including off center. The service desk operates 24 hours a day, 7 days a week. One-Stop Service can also be reached through Inside Marshall where detailed Center Operations services and products are readily available to every MSFC customer via intranet. Some products and services can be ordered directly from the customer's desktop computer. The address is: http://inside.msfc.nasa.gov/OSS/.
Passports and Visas
The center has onsite passport agents for official government passports. They are located in building 4471, room C112, 4-4554 or 4-6006.
Protective Services
The Protective Services Department (PSD) is responsible for providing a safe and secure workplace for employees and guests and for protecting NASA critical infrastructure and technology. To limit access to the center, each person must enter Redstone Arsenal through a controlled Army gate. Gate hours vary and may be obtained by calling 4-HELP (4357), option 1. Each person is required to wear an MSFC unique identification badge issued by PSD upon approval by a NASA sponsor. All visitors must obtain a visitor badge at building 4312, or the lobby of building 4200. Employees may also register up to four vehicles for entry onto Redstone Arsenal. The Manager, Protective Services Department, and the security staff are available for assistance in building 4200, room 222. Call 4-4354 between 7:00 a.m. and 5:00 p.m. if you have any questions. The Protective Services Control Center, managed by the contractor security support team, is staffed 24 hours a day, 7 days a week. For emergencies, call 911 for immediate assistance or otherwise call 4-HELP (4357), option 1.
Reproduction Services
The Center Operations Directorate, Office of the CIO, is responsible for the operational management and administration of MSFC printing, reproduction, and self-service copying services. Self-service copiers are provided for low-volume reproduction produced on office copiers located across MSFC within the work area vicinity. Self-service copiers are to be used for official business only. No personal or other unofficial copying is permitted. Additional printing and reproduction services are available through the MSFC Printing and Duplicating Office located in building 4200, room G34. The hours of operation are 7:00 a.m. to 4:00 p.m., Monday through Friday. These services must be requested using the most recent revision of MSFC Form 150, "MSFC Printing and Reproduction Work Order."
Shipping/Transportation
Overnight documents, books, journals, photographs, and magnetic tapes may be shipped using MSFC Form 4182. Call 4-2617. All other shipments can be processed on electronic MSFC Form 57 and will be shipped out of building 4471. Call 4-2617 or 4-9487. Hours are 7:30 a.m. to 3:00 p.m.
Taxi Service
A taxi service is available for use by all employees for transportation between points within the MSFC area, including the east and west test areas, by calling the motor pool dispatcher, 4-HELP (4357), taxi option or 4-TAXI (8294). This service is available between 7 a.m. and 4:30 p.m., Monday through Friday. Routine maximum response time is ten minutes; special event maximum response time is twenty minutes.
Technical Information Support Services
> The Center Operations Directorate, Office of the CIO, provides several sources of technical information support to MSFC employees. The Redstone Scientific Information Center(RSIC), located in building 4484, is jointly sponsored by NASA and the U.S. Army Aviation and Missile Command. It serves registered NASA and Department of Defense personnel and their contractors. For more information on RSIC services and hours, call 876-5195 or visit the RSIC web site at http://rsic3.redstone.army.mil/. The library contains reference works on technical and scientific subjects, journals, study reports, and scientific and technical reports on work performed in house and under contract. It has access to the NASA Scientific and Technical Information (STI) databases and commercial databases. RSIC also has access to the Defense Technical Information Center (DTIC) database. The MSFC Integrated Document Library stores, archives, controls, and distributes NASA and support contractor documentation. Personnel convert documents to other required formats or media, including Adobe PDF, raster images, ASCII text, and CD-ROM. They provide reference copies of technical documents upon request. The hours of operation are 7:00 a.m. to 4:30 p.m., Monday through Friday. For more details on these services and instructions for directing your request for a specific service, visit the One-Stop Service web site, http://inside.msfc.nasa.gov/MIDL/ or call 4-HELP (4357), option 0.
Telephone System
The Center Operations Directorate, Office of the CIO, provides telephone service at MSFC. The telephone system has many features including the Voice Messaging Exchange (VMX). The VMX is an easy-to-operate answering machine that services MSFC. The center has two telephone prefixes (544/961). Five-digit dialing may be used to place calls to subscribers located on campus by dialing the five digits listed in the center directory. Subscribers with a 544 prefix have a five-digit number of 4-XXXX (XXXX being the last four digits of your phone number). Subscribers with a 961 prefix have a five-digit number of 5-XXXX. To place a local call, dial 9 plus the number you are trying to reach. All long distance authorized calls will be made on the Federal telecommunications System (FTS) by dialing 8 followed by the number you are trying to reach. Authorized calls include official business, emergency, and authorized personal calls only. These call classifications are defined in the NASA Policy Directive, Use of Government Telephones. Details on telephone products and services are available through the One-Stop Service web site, http:/inside.msfc.nasa. gov/OSS/ or call 4-HELP (4357).
Travel Reservations
The center has an onsite travel agent (CI Travel) located in building 4203, suite 1109, who arranges official travel for MSFC employees. For more information, call 4-4555. CI Travel also has a full-service leisure/vacation counselor for personal needs (4-8367). Office hours are 8:00 a.m. to 4:30 p.m., Monday though Friday. The after-hours phone number is 1-800-287-9027. Other travel information is available on http://inside.msfc.nasa.gov/index.html (Travel).
Banking Services
The center has onsite banking services available through the Redstone Credit Union located on the first floor of building 4202. The Credit Union hours are 8:00 a.m. to 4:30 p.m., Monday though Friday.