The First Day Experience for Supervisors/Ambassadors
20 Steps in support of a Successful First Day
Remember your first days on the job? Those initial experiences have gone a long way in
determining how quickly you became an effective, fully contributing member of our workforce.
Now, it's your turn to ensure that your new employee’s first days on the job
provide a successful launch to their career. It is critically important that you
provide them with the foundation tools, resources, and organizational perspective
that ensure their rapid inclusion within our workforce and our NASA culture.
Standards for the First Day Experience
The following standards are intended to communicate in our words, actions, processes,
and appearance---that Safety, the NASA Family, Excellence, and Integrity are what we
value. They also intended to create the excitement and belief that...
“Wow, this is going to be a great place to work!” New
employees will be electronically surveyed to see if we meet the following standards.
One working day prior to arrival—the NASA Ambassador or Supervisor contacts
the new employee to offer assistance and ensure that they are prepared to
report for work. Check to make sure they bring the appropriate forms on their
At least one working day prior to arrival---notify the new employee’s
co-workers in the immediate organization that the new employee will be
reporting for work. Encourage them to welcome the employee and offer their
At least one working day prior to arrival, Security and Safety is reminded
of the planned arrival of the new or transferring employee.
Security welcomes the new employee and provides an employee badge, map,
safety and parking instructions, and directions to the inprocessing
location. Security demonstrates a welcoming and professional attitude
towards the new employee.
If possible, the NASA Ambassador or Supervisor should meet the new employee
at Security and provide an escort to the in-processing location.
The inprocessing location is in an attractive, comfortable setting with
appropriate materials and resources to efficiently and quickly complete
The person conducting the in-processing should be knowledgeable,
friendly, helpful, and dressed professionally. The person should
demonstrate a positive, welcoming attitude toward the new employees.
New employee is sworn in, in an appropriate setting and appropriate
Person responsible for in-processing assists the new employee in
completing the necessary forms to facilitate the process. The NASA
Shared Services Center is contacted to answer additional questions
Once the in-processing is complete, a representative from the
organization meets the employee and provides an escort to their
new work location.
Employee is provided an initial safety briefing.
Employee is familiarized with office area and facilities including
restrooms, building exits, cafeterias, ATM machines, etc.
The new employee is provided with the following items either at their
work location/office or at orientation.
Desk and chair
Computer, user ID/ temp password, Email address
Welcoming emails from their new coworkers, management chain,
and key personnel.
Phone and assigned phone number
Office, phone, and PC should also be prepared to meet any
Including welcome letter, face to face, or video from
the Center Director
Organization chart showing the new employees position in
List of useful contacts with phone number/email address.
Include Supervisor, Ambassador, Administrative Officer,
human resources specialist, benefits specialist, and
Center, Agency, Space Flight Awareness materials
including NASA lapel pin, photo, cups etc. should
be provided. Also, information regarding available
The NASA Ambassador or Supervisor is available on the first day to welcome
the new employee into the organization and introduce them to their management
chain and other key personnel. If the Ambassador or Supervisor is not
available, an alternate is designated.
The Supervisor lets the employee know that in the coming days that they
will discuss their job, their organization, performance expectations,
and their developmental goals. Also the Supervisor ensures that they
understand how their work fits into NASA’s and Center’s mission and goal.
The NASA Ambassador or Supervisor ensures that the new employee is given
a lunch break and accompanies them if appropriate.
The employee participates in required Center First day activities.
The NASA Ambassador or Supervisor gets the new employee involved in
meetings, projects, tours, and organization activities—right away.
The NASA Ambassador or Supervisor review the
20 Steps for a Successful First Day
with the employee.
The NASA Ambassador or Supervisor schedules regular meetings for the
first 30 days to monitor their transition to the Center community.